When purchasing items on the Site, you have 20-days to notify us that you wish to return your new and unused item(s). The 20-day time-frame starts counting from the day after you have collected your order from PostNord’s collection point.

To arrange a return, you will need to contact Simply Norse within the 20-day time-frame of you or your representative having collected the order.

Before returning the items, Simply Norse must confirm that the return is permitted and that the last date of the return period has not passed. If your order meets the return criteria, you need to send back the unused item(s) within 7 days from the date that Simply Norse contacted you and confirmed the return in writing.

You must contact Simply Norse in writing using our online form or email: contact@simplynorse.com before the 20-day withdrawal and returns period has expired. The withdrawal and returns period begin counting the day after the order has been collected.

When writing to Simply Norse regarding your wish to withdraw your purchase and return your item(s), you must clearly state this in the contact form or email, including the following information:

(a) Your order number (found on your order confirmation email);

(b) Your name and contact details used when purchasing your item(s);

(c) The name(s) and the number of items that You wish to return.

Simply Norse must confirm that the return is permitted and that the last date of the withdrawal period has not passed before the items are to be sent back to us.

If you have met all the requirements for the withdrawal/returns, then Simply Norse will approve your withdrawal/returns in writing to you. Thereafter, you are to return your new and unused item(s) within 7-days from the date that Simply Norse contacted you in writing having accepted the withdrawal/returns.

You must thereafter pack the item(s) in all its original packaging including any tags, boxes, dust bags, wrapping and/or manuals etc. that it arrived with. Once the package has been packed and sealed properly, then you must stick the returns shipping slip that we have sent to you, on the package and hand it to your post office. Make sure that you receive a receipt from the post office confirming that it has been sent.

Please Note: You are responsible for the condition of the item(s) after you have received the item(s) and during the returning transportation back to Simply Norse. Therefore, it is important that the item(s) are not used or damaged during your keep or during the transportation back to Simply Norse. For a possible refund of the returned item(s) must be packed using an outer layer packaging preventing the item(s) to become damaged during their return journey.

Dog beds always have to be returned in a cardboard box (not returned wrapped in plastic or any other soft packaging).

Items that cannot be returned to Simply Norse are specified below:

(a) Special or customised orders, such as items that have been manufactured according to your instructions or which have otherwise been given a clear personal touch, for example engraved beds or name-tags etc;

(b) Items with a broken seal cannot be returned for health and hygiene reasons (for example, fur care products/care products, treats, toothpaste, grooming items etc.);

(c) Any used items;

(d) Damaged or soiled items, for example if you have picked up your item(s) that you have received in a new condition, and then the item(s) were subsequently damaged, for example a dog bed that was soiled during the transportation home from the collection point, or at your/someone’s house;

(e) Any item(s) where the tags, for example the Simply Norse tags, designer garment tags, designer packaging such as authenticity cards, boxes, dust bags, and leather tags, or any third-party tags or packaging have been permanently removed;

(f) Items that have been handled without care, for example been handled in a rough manner, or have disregarded the care and service instructions/directions. 

(g) Items that have been neglected or used in an abnormal way.

(h) An accident has occurred involving the item(s) after you have received the product.

When exercising the right of the withdrawal and returns policy, you are eligible for paying the return costs.

For smaller packages within Sweden (weighing up to 2kg and max. 30cmx20cmx10cm in outer dimensions) Simply Norse will charge you SEK 59 for the shipping-returns and returns handling.

For medium-sized packages (up to 4kg and max. 40cmx30cmx20cm in outer dimensions) Simply Norse will charge you SEK 99, for the shipping-returns and returns handling.

For larger packages (>4kg and above, and/or external dimensions exceeding 40cmx30cmx20cm) Simply Norse will charge you SEK 149, for shipping-returns and return handling.

For returns made outside of Sweden, Simply Norse will charge you 149 SEK, for shipping-returns and return handling.

Returns must be made to Simply Norse, according to the specifications and instructions stated in our terms & conditions.

Simply Norse will refund the amount of the returned item(s) as soon as possible after Simply Norse has received and checked the returned item(s), making sure that they meet the withdrawal and return demands that have been stated within our terms & conditions.

The refund will be made via the payment method that you chose when you purchased the item(s).